FAQs
Q. Where can i find your showroom ?
A. We are conveniently located approx 150 yards from the A5 as it heads north through Dunstable, for a more detailed map please check the 'customer service' section
Q. What are you typical opening hours ?
A. Monday - Friday 8.00am > 6.30pm
Sat - Sun By Appointment Only
A. You can either call our phone line 0845 260 0015 or use the online ordering facility, this is fully secure and uses the latest technology to ensure the safety of your purchase.
Q. Who should i speak to ?
A. We are all here to help , talk to any of the sales staff, you will be directed to the correct person if your question is of a specialist nature and we have a particular person with knowledge in that area.
Q. Why should i buy from you ?
A. We hope you will find us knowledgable on your possible purchase, willing to help and ultimately that you will find the complete experience a rewarding one both financially and from a service point of view, for futher information please Click Here.
Q.How quickly will my purchase arrive ?
A. All our items are dispatched using a 'signed for' service (which will require a signature upon delivery) and are fully insured by ourselves against loss or damage. Typical delivery is usually 1 to 3 days as we carry good stocks and use manufacturers and distributors in most cases to ensure the most direct means of getting a purchase to you, however in the event that an item is lost we are required to wait a minimum of 14 days before we can make a claim and dispatch a replacement or refund. Wherever possible, we aim to dispatch all items the same working day when paid for before midday, and in the event of a delay we will contact you to discuss the options. Please note that ALL items paid for by personal or business cheque require five working days clearance! Finally , please bear in mind that many items are internationally supplied and/or made to order , should any order fall into this category your order may take several weeks (typically upto twenty eight days but often quicker) to arrive so dont worry should this be the case! Ideally contact us to check lead times before ordering if concerned
Q. What should i do upon receipt of my purchase ?
Q. What should i do upon receipt of my purchase ?
A. All of our parcels are sent on a signed for service, this protects us and you until full satisfaction is assured. When your delivery arrives please check it carefully (especially the packaging) if there are any signs of damage please sign for your parcel as 'damaged' or 'unchecked' , once a parcel is signed for 'in good condition' any claims to the courier/parcel service are hard to substantiate.
Q.What happens if an item doesn't fit my car or is damaged ?
Q.What happens if an item doesn't fit my car or is damaged ?
A.Customer satisfaction and confidence in a seller's reliability is vital to our business and we want to reassure you prior to purchasing that we are one of the more reputable traders and work very hard to maintain our exceptional record. All the items we sell are brand new unless specified and sourced from official manufacturers and distributors whether they be Uk or international brands. We do not sell brankrupt or discontinued lines, and as such all our items come with a full warranty from the manufacturer where appropriate. In the unlikely event that an item does not fit your vehicle, or is damaged on arrival, we have a full returns and refund policy similar to any highstreet store, and are always here to help. Should you have any concerns relating to a purchase you have made (or are about to make) please do not hesitate to contact us.
Q. What happens if my purchase is not available from stock ?
Q. What happens if my purchase is not available from stock ?
A. Due to the vast range of products we offer and the international / made to order products in our range it may be possible that certain items are not carried in stock or need to be placed on order on your behalf. In these cases we will endeavour to contact you directly by e - mail or telephone to advise you the approximate delivery time expected on your purchase. Over 90% of products on this site are sourced from the most direct source available ensuring that delivery will be swift. In the remaining 10% of cases where this is not possible due to non stock with ourselves or the manufacturer/distributor or a purchase is made to order delivery will typically be no more than twenty eight days (often significantly quicker).
Q. How can i be sure you are buying form the best source possible to ensure i get the right item and quickly ?
Q. How can i be sure you are buying form the best source possible to ensure i get the right item and quickly ?
A. We use only the best products in the market place and the best suppliers, if we are not satisfied with the supply of a product range or the quality we will no longer trade with that supplier. In the main we buy direct from the manufacturer or the main distributor for our products and this generally ensures good stock levels for us to re stock where required or deliver direct to you where possible. This means if straight from the factory to you is the quickest option thats what we do!
Q. How do i know im getting the best deal ?
Q. How do i know im getting the best deal ?
A. At Amber Performance we appreciate the market place is very competitive, we want you to buy from us for a variety of reasons and understand that one of those will be price , as you search through our site you will see many products come with a discount voucher offered and this based on research carried out by our own staff and customer feedback will hopefully ensure you are always getting the best deal available.
Q. Will you price match ?
Q. Will you price match ?
A.Yes! If you find a better internet price and provide a link to that advertised price then wherever possible we will endeavour to match a competitor if your preference is to buy from us. There will be cases where this is just not possible due to discount structures from manufacturers etc but we will always try our best.
Q. What happens if I don't pay for an item ?
Q. What happens if I don't pay for an item ?
A. Please do not complete the checkout unless you intend to pay! We are very reasonable sellers, and our standard payment terms are a maximum of 10 days from the completion of checkout, with a range of payment methods that should cater for all types of buyer. Should you have any difficulty making payment please contact us immediately.
Q. How do i use a discount voucher ?
Q. How do i use a discount voucher ?
A. If one of our product ranges has a dicount voucher offer simply make a note of the code and enter that information when requested at the checkout.
Q. When i use a discount voucher and im buying more than one item will i get the discount on all purchases ?
Q. When i use a discount voucher and im buying more than one item will i get the discount on all purchases ?
A. No, the checkout may calculate it that way but we will adjust the final invoice accordingly, each discount voucher is only for the product in question and no others. If you make a multi purchase we will ensure you get the discount you are entitled to on the relevant product and adjust the rest - we are endeavouring to modify the checkout system to solve this problem but the work is ongoing!
Q. Can i collect my goods ?
Q. Can i collect my goods ?
A. We have a showroom so customers who live locally are always welcome to collect items and save on delivery charges. However, we respectfully ask that you contact us to arrange a suitable date and time as we do not keep all stock 'on site'. We would obviously like to ensure that your goods are ready for you when you call.
Q. How long will my Samco hoses take to arrive ?
Q. How long will my Samco hoses take to arrive ?
A. Samco hoses can take up to 14-16 weeks to be dispatched due to the volume and demand for the product. Please contact us before purchasing if unsure.
Q. What are your Terms and Conditions of sale ?
Q. What are your Terms and Conditions of sale ?
A. Our Terms and Conditions are available for all to see or print on our Homepage.
